Your privacy is our responsibility

1 Introduction & Scope

This privacy policy ("Policy") applies to the jeeta platform ("we", "our", "jeeta") and to all individuals who use its services ("you", "user"). This Policy describes what personal information we collect, how we process it, store it, and keep it secure.

By using the jeeta platform, creating an account, or accessing our services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term in this Policy, you are requested to stop using our platform.

We may update this Policy from time to time. For any significant changes, we will notify you through appropriate notice. The date of the most recent revision will always be shown at the top of this page.

2 What information we collect

We collect various types of information in order to provide services on the jeeta platform. This information falls into the following categories:

2.1 Information you provide directly

When you register on our platform or contact us, we may collect the following information:

• Full name and date of birth (for age verification);
• Email address and mobile number;
• Password (stored in encrypted form);
• Payment-related information — bKash, Nagad, Rocket, Upay or bank account details (complete details are never stored unencrypted);
• Documents required for identity verification, such as a national ID card or passport.

2.2 Automatically collected information

When you browse or use our platform, the following information may be collected automatically:

• IP address and Device ID;
• Browser type and version;
• Operating system;
• Time, date, and location of platform access (general geographic information);
• Session data collected through cookies and similar tracking technologies;
• Gaming activity logs — betting, deposit, withdrawal, and transaction history.

2.3 Information received from third parties

For the purposes of identity verification, fraud prevention, and ensuring responsible gaming, we may receive information from legitimate third-party verification agencies.

3 Purpose of using your information

jeeta uses the information it collects only for the following lawful purposes:

• Account management: to handle registration, login, and account security;
• Identity verification: to confirm that platform users are 21 years of age or older;
• Processing financial transactions: to properly complete deposit and withdrawal requests;
• Customer support: to respond to your questions, complaints, or requests;
• Fraud & security: to protect accounts and detect and prevent fraudulent activity;
• Responsible gaming: to monitor your gaming behaviour and provide support when needed;
• Service improvement: to enhance the functionality and usability of our platform;
• Legal obligations: to comply with applicable laws and regulations.

We do not sell your information to third parties for marketing or promotional purposes without your consent.

4 Data security measures

jeeta treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

4.1 Technical security

• SSL/TLS encryption: all data exchanged between you and our servers on the platform is secured with industry-standard SSL encryption;
• Password hashing: your password is never stored in plain text — strong hashing algorithms are used;
• Secure payment gateway: all financial transactions are handled through secure and verified payment channels;
• Firewall & intrusion detection: our systems are under continuous monitoring.

4.2 Organisational measures

• Only authorised staff have access to your personal information;
• All staff receive training on privacy and data protection;
• Regular security audits and assessments are conducted.

However, it is not possible to claim that transmitting information over the internet is entirely secure. We make every effort, but no platform can guarantee complete security.

5 Information sharing & disclosure

jeeta never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service provider partners

We work with trusted third-party service providers to deliver certain services — such as payment processors, identity verification agencies, and technology support organisations. These partners are given access only to the information necessary for their role and are contractually bound to protect it.

5.2 Legal obligations

We may be required to share information with relevant authorities in response to lawful requests from law enforcement agencies, court orders, or legal proceedings.

5.3 Business restructuring

If jeeta undergoes a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such a case, we will provide advance notice.

Outside the circumstances described above, we will not share your information with any third party without your explicit consent.

6 Cookies & tracking technologies

The jeeta platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

6.1 Cookies we use

• Essential cookies: required for the basic functionality of the platform — maintaining login sessions and ensuring security;
• Functional cookies: help remember your preferences and settings;
• Analytics cookies: used to understand how users interact with the platform — this information is processed in aggregated and anonymised form.

6.2 Cookie controls

You can control or refuse cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not function properly.

7 Data retention period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: all information is retained for the duration the account remains active;
• Inactive or closed accounts: financial transaction records are retained for a specified period as required by law;
• Verification documents: identity verification documents are retained in accordance with regulatory requirements;
• Log files: security and system records are retained for a limited period.

Once the retention period has ended, information is securely deleted or anonymised so that it can no longer be linked to any individual.

8 Your rights

As a user of the jeeta platform, you have the following rights regarding your own personal information:

• Right to access: you have the right to know what information we hold about you;
• Right to rectification: if your information is inaccurate or incomplete, you can request that it be corrected;
• Right to erasure: in certain circumstances, you can request that your information be deleted, unless a legal obligation requires otherwise;
• Right to restrict processing: in certain circumstances, you can request that the processing of your information be limited;
• Right to object: you have the right to object to your information being used for specific purposes;
• Right to data portability: in certain circumstances, you can request your information in a structured, machine-readable format.

To exercise any of the above rights or to make any privacy-related request, please contact our support team.

9 Protection of minors

The jeeta platform is strictly for individuals aged 21 and above. We do not knowingly collect personal information from minors. Age is verified at the time of registration, and if we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please inform our support team immediately.

10 International data transfers

Our servers and service provider partners may be located outside Bangladesh. If your information is transferred outside Bangladesh, we ensure that:

• adequate data protection measures are in place in the destination country;
• third parties are contractually bound to maintain protective standards for data transfers;
• this privacy policy continues to apply to transferred information.

11 Policy changes

jeeta reserves the right to amend, update, or change this privacy policy as needed. Before any significant change takes effect, we will inform you in the following ways:

• by sending a notification to your registered email address;
• by displaying a prominent notice on the platform.

If you continue to use the platform after a change, you are considered to have accepted the updated policy. If you do not agree with the amendment, you have the right to close your account.

12 Contact & complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make any request regarding your information, please contact our support team:

We will process your privacy-related requests as promptly as possible. Our goal is to keep your experience at jeeta secure and transparent.